Returns & refunds
If your curtains are not the right fit for the room, contact us within 30 days after delivery to arrange a return. Please keep the curtains unused, with their original packaging, while you decide.
How to send a return
- Email [email protected] or call 818.266.1961 with your order number, the item and the reason for returning it. Photos are helpful for damage or an incorrect item.
- Pack the unused item in its original packaging and include your order number or a copy of the packing information.
- Send the parcel to Jesse Francis LLC, 919 W 19th Ave, Anchorage, AK 99503. You may contact us first for guidance on the return.
Who pays the return postage?
We cover return shipping when an item has a quality defect, arrives damaged in transit or differs from what you ordered. For a change of mind, size selection or another personal preference, the return shipping cost is yours. Contact us about a damaged or incorrect item before purchasing postage so we can explain the return arrangements.
Inspection and credit
After the parcel reaches us, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method. Your bank controls when that credit becomes visible in your account.
There is no restocking deduction. Original standard shipping charges are refundable when the return results from our error or a defective item; otherwise those charges are not refunded. We do not deduct the cost of an originally free standard shipment.
Used, washed, altered or incomplete items may not qualify for a return. This does not remove your rights concerning defective merchandise. If you would like a different size or color, contact us about returning the original item and placing a separate order.
Customer care: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.